Please read the FAQ's below. If you can't find the answer you are looking for our email is at the bottom of the page!
Which Oodie websites can you trust?
How does delivery work?
✔︎ When we ship the order you will receive a confirmation email with a tracking number. Please don't stress if there are no scan events within the first 24 hours - the system can take a day or so to catch up.
If you have ordered 2 items from us please note that they may arrive in seperate packaging at seperate times. Please be patient.
If your order does not arrive within 8 business days, please contact us so that we can follow it up with the courier. We guarantee your parcel's delivery by requiring a signature on arrival. If you accept "leave in safe place" directly with our courier we will no longer take responsibility for the package.
Please note that if you purchase a pre-sale item and an in-stock item in the same order, both items will be sent out at the same time once all stock is available at our warehouse for dispatch.
Do you have a returns policy?
✔︎ Yes! We are extremely confident that you will love The Oodie. However if you do not find The Oodie suitable for you we do offer a 30-day returns policy.
The product being returned must be in an unused condition and returned along with the storage bag and bow that it arrives in.
If your return item arrives without the bag or bow, or is deemed unfit by our inspection team for any reason we reserve the right to deny your refund.
If you need to return your Oodie please email our team at firstname.lastname@example.org with your order name and number, as well as the reason why you would like to return your Oodie.
Our Customer Service Team will then ask a few mandatory questions regarding your return in order to for us to prevent people taking advantage of our system.
We will require your goods to be sent back to us in their original packaging.
How do I wash and care for The Oodie?
✔︎ We like to make life easy. The Oodie is machine washable, however please ensure it's a gentle wash with very mild detergents (approved for wool/silk). If you really want to preserve the cuddliness and softness off the Oodie, hand wash it in cold water. Air-dry only.
Can I cancel an order after I have placed it?
✔︎ If you went through our entire checkout process and confirmed an order we may be unable to cancel it. This is due to our system immediately sending your order through to our fulfilment partner. This system allows a very fast delivery service to our customers. However if you do need to change or cancel an order please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request.
Please keep in mind due to the current high volume of orders and customer service requests occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.
Can I pay in installments?
✔︎ Yes, we do offer Sezzle so you can make 4 interest-free payments.
Where are you based?
✔︎ While your order will ship from our Canada Warehouse our headquarters are located in Adelaide, South Australia at 80 Grove Ave, Marleston, 5033. Company Details: DAVIE CLOTHING PTY LTD (ABN: 84629766703)
Is The Oodie overpriced?
✔︎ The Oodie is worth every penny. Our price is based purely on the high quality of materials. You will know exactly what we are talking about when you first touch our Oodie and experience its comfort.
How do I use a discount code?
✔︎ Please add the discount code while checking out. Please note we only allow 1 coupon to be used at a time. Strikethrough prices may consider the discount code mentioned in the description.
What is the size of The Oodie?
✔︎ The Oodie is modelled similar to a 6XL Hoodie with a few unique differences. It fits pregnant women, 10 year olds and basketball players. Please note, if you are taller than 6' we suggest pairing The Oodie with trackies!
Oodie Sizing: Waist: 193cm - Front length: 96cm - Back Length: 98cm
Where can we contact you?
✔︎ If you need to contact someone please send us an email - email@example.com
Our customer service team works Monday to Friday. Your patience is appreciated.